Business owners tend to be busy. Really busy. When I say “time-starved” they nod immediately. They also want to Do The Right Thing.

When you’re operating outside your area of expertise, it’s not always easy to know what’s important. So you can invest a lot of time trying to get something Just Right when it’s not important.

For instance, the first time I bought a home, I thought the color of the walls and carpet were really important. Never mind little things like wiring, windows and walls.

People choose websites the same way. I’ve met clients who waited 6 months or more because they thought they needed certain things. They left money on the table but even worse, they worried!

So for the holidays my copywriting gift to you is … here are 4 things you DON’T have to worry about. You’re free to spend time with your family, serve more clients or plot your escape to your next adventure.

1 – Domain name. I’ve seen people wait 6 months or more to get the perfect domain name. Your URL is important but it’s SO easy to change and forward.

A memorable name will do wonders for almost anything: a company, product or program. But if you can’t come up with a good name, jump in and offer something anyway. You’ll get better.

Just reserve your own name. Most people remember your name – not your company name or URL.

And don’t let anybody else do the godaddy thing for you. Get registered in your name with your own credit card. That’s a non-negotiable.

2 – What to write on your holiday card for clients and customers.

This question actually has appeared on several forums. It’s tempting to say, “Who cares?” but it’s holiday time and even copywriters are starting to feel mellow around now.

Frankly, I suspect your clients will not even notice who sends a card and who doesn’t. I can’t imagine someone saying, “We can’t do business with Morticia: she didn’t send a card.” Anyway most clients know the real message of a card or gift is, “I hope we keep doing business together.”

If you feel a special bond to a client or find a gift that seems just right for that client, you won’t need to wonder what to write on the card. They will appreciate your thoughtfulness and kindness (although their spending plans won’t change a bit).

When I get an impersonal card from a vendor, I barely notice the message. I know they’re really saying, “I love you and I really love your credit card. Keep coming back and spending with us!”

3 – Whether your new content will really sound like you.

If you’ve been following me for awhile, you know my answer. The Authenticity Paradox (a phrase I made up myself) says you will often sound more like yourself when you hire a professional copywriter.

More than once, a client has given me an assignment with a request to “please include this paragraph which I wrote.”

Inevitably, when I return the finished copy, they HATE that paragraph.

“Where’d you get it?” they ask. I never tell.

4 – What colors to use on your website.

Yes, I know color is important. You send subtle messages when you use tomato red versus geranium pink. But changing the color just isn’t that hard for a competent designer.

Anyway, once you get the content written, your colors will probably emerge from the copywriter’s tone. An upbeat, perky website will use color differently from a solemn website.

5 – Adding just the right photo to your blog.

Sure, blogs look better with photos but they don’t look like anything till they’re published. Your blog can still be colorful with words and images… and you can always add later.

You don’t need to wait for a logo either. Lots of people make lots of money without bothering.

There … don’t you feel better already? Now you can summon the energy to sign up for my Content Multiplier course whee you’ll discover how to make one piece of content do the work of 3, 4 or 5.

Coming Tuesday Dec 6: Sign up here.

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When I lived in Seattle, football wasn’t a big deal. Sure, a few folks were loyal followers, but you could ignore the whole scene. Occasionally we’d see a headline about a big win. Matt Hasselback was known for his generosity to the community; he’d come to Seattle Storm games and throw t-shirts.

Fast forward to Philadelphia. Here the city buses flash encouragement: “Go Eagles!” People hang signs in their windows. Even people who don’t know the difference between a down and a disaster will be able to tell you how the Eagles are doing.

So I keep coming back to my favorite metaphor of Internet marketing. If you’re pressed for time and want to create a compelling online presence, you need to bring a team together – or you can hire someone who will create the team for you.

But who should be on the team? And what positions should they play?Copywriting Is Like Football

Often business owners expect the web designer to win the whole online marketing game single-handedly with color, design, traffic and navigation. The truth is, if your website were a football game, the content would be the quarterback and the design would be your offensive line.

On the football field the quarterback calls plays and makes sure the ball gets down the field to score points. The job of the offensive line is to make sure the quarterback gets through, unharmed, without interference.

On your website, your designer’s job is to make it easy for visitors to read your copy. Just as good linemen protect their quarterback, your web designer makes sure your graphics support your message and your site is easy to read. Your copywriter calls the plays:

How do you identify your niche so you know how to reach them easily (and motivate then to take action on your offer)? Which pages get featured on the main menu bar? What metaphors and stories will frame your content?

Once these critical decisions have been made, your web designer can implement the technical and visual components of your site. Some copywriters will even guide your designer and manage the entire project, just as a football quarterback is the coach on the field.

If you’re a time-pressed professional who wants to become an online superstar, check out the next FREE Cat Chat: The Content Multiplier.

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An artist friend walks into my home and spots a picture that’s not quite straight – but she notices. A musically trained listener will go to a great orchestra and pick up mistakes that 99% of the audience won’t.

Writers notice word choices. I have to admit there are examples that make me wince.

First, I want to get one thing out of the way. Copywriting classes will tell you that certain styles are not acceptable. It’s okay to begin sentences with “And” and “But.” It’s okay to end with a preposition most of the time. At first I resisted these ideas, but now I endorse them and use these styles all the time.

I still get well-meant notes from readers who tell me, “You can’t begin a sentence with ‘and.’” In fact, I get so many of those notes that I now resist using these perfectly fine styles in my blog posts and emails.”However” sounds a lot more formal than “But.” But some of my audiences will cringe at sentences like this one.

Where do we draw the line? I want to single out a few expressions and pronunciations will make a huge impact in a negative way. Mostly they occur in spoken English, but occasionally we see related examples in writing. Mostly you, as readers of this blog, won’t be using and abusing them. You can pass this post along to someone you know.

(1) Some words are easy to mispronounce. I once listened to a lively teleseminar presentation by a fairly well-known marketer. All went well until she referred to “Realtors.” She said (and you guessed it) “real-a-tor.” Up to that point I was taking her content at face value, but now I began to question her credentials.

(2) Adverbs will kill us all. “Let’s get it done quick” is becoming more common, but in any kind of presentation it’s important to say, “Let’s get it done quickly.” Omitting those two small “ly” letters will mark a speaker, and not in a good way. I realize that sometimes this construction is part of a regional dialect, but teleseminars give you a national platform.

(3) Some speakers invent words. I just listened to a presentation about a fitness DVD. The speaker was talking about “preventative medicine.” Preventive medicine? Yes. Preventative? I believe it’s okay as a noun.

Can you be successful without these fixes? Absolutely. I believe these speakers lost some credibility, but only with some audience members. Still, it’s a good reason to ask a professional copywriter to listen to your audios and make suggestions. Changing just a word or two can change a message.

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As a time-starved business owner, you might find yourself struggling to write an ezine, an e-book and a handful of articles…not to mention creating videos and audio podcasts.  Even if you’re a good writer, it’s tempting to think, “Wouldn’t it be nice to hire someone to do this? A ghostwriter to chase away the ghosts of unfinished work?

Let’s consider 3 ways to get the job done painlessly.

(1) Ghostwriters complete the project from start to finish. You never see their names on the final product. In fact, your contract establishes that your Ghost was writing “for hire,” i.e., you own all the rights to the finished product.

Good ghostwriters don’t come cheap. For published books, they can get 50% of the advance and royalties – sometimes more. After all, they get no glory. Often they can’t list your project on their resumes and you won’t give them testimonials. That’s the whole idea: they’re invisible! So they must be compensated for the lack of track record. They’re known by word of mouth.

You can hire low-cost ghostwriters at eLance. But you have to develop the assignment, write an ironclad contract, and hope your ghostwriter actually wrote what she submitted, rather than helping herself to the Internet smorgasbord. Talk about being haunted.

(2) Editors take your work and create good products. Ideally, you’ll write everything you need and you hire an editor to check spelling, tighten the prose, repair grammar errors and polish.

Good editors also don’t work cheap, but for straight spelling-and-grammar, you can easily find help. And often hiring an editor can be a wise investment. You may get lucky with a virtual assistant who can edit, proofread and produce your publication.

(3) Copywriters create sales letters, web pages and sometimes press releases, ezines and e-books. Good copywriters will insist on obtaining strategic information so they can write to your target market, stressing your unique advantages.

Like ghostwriters, copywriters actually create your message. But we’re usually more than a shadowy presence: most business owners are proud to tell the world they hired a copywriter.

You may feel that you spend as much time working with your copywriter as you’d spend writing your own copy, although the result will (hopefully) be far more effective and professional.

Actually, you’re using your time wisely. A copywriter forces you to assess your strategy and actually write out success stories, target market descriptions and a benefits-features list. Most of us (even copywriters!) tend to skip these steps when writing our own copy. We’re usually sorry afterwards.

To write ebooks faster, check out Jim Edwards’s book, E-book Secrets Exposed.
Click here.

And for a fast and friendly website, join the Website Express.


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Join the website express

by CathyG on November 13, 2011 · 0 comments

I just finished an express website for Eimear McAllister, a former barrister who’s now coaching with EFT tapping. Eimear didn’t have a site and knew she needed one. Using the new program I just offered, she is now up and running. This coaching included the heading you see here, which she chose from several presented from a designer at fiverr.com.

Eimear (pronounced EEmer to rhyme with “beemer”) didn’t have additional images; if she did, we would have incorporated them. We can easily change the width of her main text column, change the website to a 2-column instead of 3, and a lot more.

Here’s her site – from zero to this one:
http://freedomfromprocrastination.com

And if you’d like a site like that for yourself, check out the Website Express.

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“What is one thing we don’t know about you … something that would surprise us?”

When you attend live seminars and networking events, you may get asked this question. Sometimes I say, “I am a huge fan of WNBA basketball.” These days my answer is something like, “I’m taking classes in improv. One item on my bucket list is, “Perform stand-up comedy in at least 3 venues.”

copywriting and comedyPhiladelphia has a lively comedy scene with lots of classes and energy. This term I’m taking a class in sketch comedy writing. Now, given that I am a professional writer, you’d think I’d be a natural. But actually my first attempts are more likely to provoke a mild frown than a hearty laugh.

When it came time to turn in our first assignment, I knew I wasn’t being funny … but I had no idea how to make my sketch funnier. What I did bring to the table (literally) was a lifetime of writing. I know that first drafts can be horrific … but if you don’t write a first draft, you won’t have a final gem. I know that when you’re stuck, the best thing to do is share, talk and get reactions from other people.

Sure enough, my classmates were polite enough to keep a straight face (not always a good thing in a comedy class) when my turn came to present. And they did give me some great ideas for our second assignment – a rewrite. Our instructor – a comedy pro – knows the rule: writing is 10% idea and 90% rewriting. And you don’t invest too much of your ego in a first draft.

So … how does this story relate to website copywriting?

All too often I meet with clients who are terrified to take the first step to create a website. “It’s got to be just right,” they say. Or, “I know just what I want … ”

The truth is, when you need a new website, or when your site is so old it’s doing you a disservice, it’s better to get something out there. I’m not suggesting you create a sloppy or ugly site on purpose, but I do know some high-earning professionals who have websites that would make a grown designer cry.

Let’s get real: if you’re a time-starved professional (like most of my clients) you don’t have time to get involved with a huge project. You’re wise enough to avoid throwing huge sums of money at the problem. If you wait till you’re ready for that perfect website, nothing happens. You miss opportunities, leave money on the table and feel stressed about one more thing hanging over your To DO list.

It’s like that advice we get tired of hearing: Half of success is just showing up. When you get a good-enough website out there, you’ll start to get reactions. In fact, you will look at your own website differently; sometimes you will be inspired to change your offerings or your business model.

You will find many alternative ways to create that website. It’s important to avoid getting locked into a service that’s fine for a stop-gap measure but forces you to start over as you grow.

To respond to this need, I created a new Express service. You get good copy and (if you like) a sturdy platform that expands as your business grows. Learn more here.

This month I have room for just 2 more business owners. And as a special, when you sign up for this service, you get access to my next workshop: Copywriting For Your Services Page

That workshop starts Tuesday. You can take advantage of a discount when you sign up here.

It’s part of my 3-module workshop on writing your home, about and services pages. You get discounts on recordings of the previous 2 modules when you sign up now.

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When  clients ask me how to strengthen their copywriting, I often refer to painting word pictures. Sometimes this concept is difficult to understand and it’s not easy to implement, even for experienced copywriters. Recently I came across an article from Econsultancy with some excellent examples. The article targets products but the principles apply even more to services, info products and programs such as teleseminars. You can read their article here.

(1) Create a different page for each product. You maximize SEO opportunities and you also help customers stay focused. Typically customers want a very specific type of product or service so they appreciate simplicity However, your page loses conversions when you appear to be “stuffing” keywords, i.e., tossing in keywords as an obvious bid to the search engines.  Experienced copywriters will use keywords carefully.

(2)  Make the copy easy to read. One copywriter refers to some pages as being “text-y” or “text-heavy,” which is not a compliment. I find my first drafts tend to be rather dense with text; as I improvise they get lighter.

-  Use lots of bullets, images, bold and sometimes colored text to break up the pattern.

- Warn your web designer: “I need LOTS of white space! Give me dark type on a light background.” Who cares if the page is drop-dead gorgeous if nobody reads it?’

- If you have complex technical info or requirements, consider using a table. You can also use a text box with a shaded background and a contrasting type face.

(3) Use a friendly tone when you write. Often your copy works best when it comes across as talking to a good friend. Humor works when it doesn’t distract from the main message; when the reader remembers the joke better than the product, it’s not working.

(4) Sell the benefits of the experience… which can be the stuff of dreams. 

Here’s where you can paint word pictures to inspire your reader’s imagination. One of the examples presented by Econsultancy seems  especially brilliant.  The J. Peterman company describes a simple men’s winter coat as a “scene-stealing greatcoat.” The copy begins, “If ever a coat evoked high-flying deeds, this is it.” The copy then evokes World War II scenes, since the coat is modeled “loosely” after a Royal Air Force officer’s greatcoat: a “heartbreaking goodby” when the hero’s train pulls out from Waterloo; a poignant moment “on the front” where he reads the letter from home.

Suddenly an everyday clothing item evoke scenes of a romantic war movie. And the rest, as we say, is history.

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Time-starved service business owners typically want to use their websites to get more clients. After all, if you’re already busy, the more your website can do the heavy lifting, the more time you will have to do the rest of your marketing (not to mention deliver your services).

That means you have to motivate visitors to convert from prospects to clients. As a copywriter, I deal with these challenges regularly. Here are some strategies I use – and you can incorporate them into your website planning too:

(1) Go with Organic SEO

Hiring an SEO expert may bring results for a short time, but few people can keep up with the fast-paced changes of Google, Yahoo and other search engines. Ultimately it’s organic SEO – traffic that arises from search engines without payment for traffic generation.

Organic search means
… keyword rich content – and LOTS of content
… backlinks from websites that would naturally link to your site

“Link swap links” are so 1990s and early 00s. Today you’re expected to generate meaningful links. One approach is to seed the Internet with well-written articles. Your resource box includes a link to your website.

(2) Create your selling premise (a/k/a USP).

Show why you are different and why you stand out from the pack. You’ll need to be unique and original. Strong copywriting will get away from common promotions, such as, “Let us take your business to the next level.” An experienced copywriter will probe for your USP: what makes you different from others in your field.

Tip: Even if you are working with a wonderful marketing coach, don’t be surprised if a copywriter finds a new way to express your USP or a new USP altogether.

(3) Be very clear on what you offer.

The best way to tell if you’re not clear: Prospects say, “I didn’t know you did THAT.” I got caught in that myself: someone said, “I don’t know if you do sales letters.” I’d buried them under “Promotion.” In fact, I write sales letters all the time:

http://www.CopywritingWithCathy.com/salesletters.html

It seemed clear to me and I was so busy writing them for clients, I didn’t realize that some potential clients were confused.

(4) Include social proof.

Conversions increase when you add testimonials from satisfied clients. Testimonials from clients who resemble your prospects will be especially powerful. If you’re got a few famous names, you may add credibility, but people get convinced when they read about others who are like them.

Use LinkedIn to collect testimonials, too. They’re very public so they are especially powerful.

(5) Let your graphics follow your content, rather than vice versa.

New clients often think they need to get the design nailed down before they hire a copywriter. In fact, your website project will go faster if you start with the content. Your design needs to support the content, because nothing should get in the way of your message.

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Copywriting Tip: Price Is Perception

by CathyG on November 3, 2011 · 0 comments

A few blocks from where I live, an optometrist posted a sign:

A year of manicures and pedicures – $186

One eye exam to save your sight – $45

Wow. That’s a show stopper! An eye exam seems expensive … until you think about what we pay for manicures or even getting our hair done.

The truth is: we hear numbers differently, depending on the context. If you’ve been in the Internet Marketing world awhile, $97 seems very reasonable for a Report related to business; $37 seems like a giveaway. To someone who’s accustomed to bookstores, the number $37 seems high because you can get a hardcover book for $25.

Internet marketers understand this principle so we often promote numbers to gain an advantage. If you’re selling, you may be able to do well by turning large amounts into smaller fees. As far as I know, you’re doing nothing illegal or unethical, by most standards, as long as you disclose everything. If you are buying, you need to be aware of what you are getting.

Example 1:

You get two quotes for copywriting. One quote sounds outrageous: $2000. Another copywriter quotes $40 an hour. Many business owners will grab the $40 an hour copywriter. Sometimes you get great copy. But sometimes that copywriter ends up taking 20, 40 or even 100 hours to write your content. My own rule for most services is, “If you can’t give me an upper limit, I can’t hire you.”

The exception? Most VA’s can’t quote by the project. Each task is just too small. That’s another article.

Example 2:

Your design company offers to create a website free (or for a shockingly low rate). When you read the fine print, you discover you also pay hosting for a year or more. From the designer’s perspective, it’s a good deal. It might work for you, too.

But … does the hosting company offer 24/7 support for hosting issues? If not, you won’t know what to do if your site mysteriously disappears at 3 AM on a weekend. If you’re with a good hosting company you probably clicked the wrong button when you uploaded content and it’s an easy fix. If your host isn’t available, you’re stuck.

Sometimes the hosting company promises to help you with maintenance. Frankly, most sites just don’t need that much maintenance, other than updating content. Modifying WordPress content is about as hard as sending an email, once you’ve learned the basics, or you can hire a VA for updates. If you’re making major changes or adding new pages all the time, you need to find affordable support (and you’re hopefully making decisions that lead to a healthy return on your investment).

My own hosting company, hostgator, charges less than $8 per month for hosting. So if you’re paying $40 a month, you’ve got almost $400 to spend on services you really need. You can choose the services so if you’re not happy – no problem.

My newest service – express websites – doesn’t require ongoing maintenance. You pay one time. For some businesses, it’s exactly what you need. Learn more.

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Introducing: The Website Express

by CathyG on November 1, 2011 · 0 comments

So many business owners have asked for a website they can get FAST. They don’t want to invest the time in developing a whole set of pages. Frankly, they say, they just need a simple but professional online marketing presence. I offered a special in November and all spaces were filled. You can see details of the new program here.  

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